Metamerch Global

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are committed to protecting your privacy in accordance with the EU General Data Protection Regulation (GDPR), the UK GDPR, and the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect How We Use Your Information Legal Basis for Processing Sharing Your Information Your Rights Cookies & Tracking International Transfers Data Security Data Retention Contact Us

1. Information We Collect

Personal Data You Provide

Name, email address, phone number, and physical address
Account credentials and profile information
Payment information (processed by third-party providers)
Communications you send to us

Automatically Collected Data

IP address, browser type, and operating system
Device identifiers and usage data
Referral sources and pages visited
Cookies and similar tracking technologies

2. How We Use Your Information

We process your personal data for the following purposes:

To provide and improve our services

To comply with legal obligations

Analytics and service optimization

Marketing communications (with consent)

3. Legal Basis for Processing (GDPR & UK GDPR)

Consent When you have given clear consent for us to process your personal data for a specific purpose.
Contract Where processing is necessary for the performance of a contract with you.
Legal Obligation Where we need to comply with the law.
Legitimate Interests Where processing is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

5. Your Rights (GDPR, UK GDPR & POPIA)

Right to Access

Request a copy of your personal data

Right to Rectification

Correct inaccurate personal data

Right to Erasure

"Right to be forgotten"

Right to Object

Object to processing in certain cases

Right to Portability

Receive and transfer your data

Right to Withdraw Consent

At any time where consent is the legal basis

South African residents also have rights under POPIA, including the right to object to processing and lodge complaints with the Information Regulator.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can manage your cookie preferences through our Cookie Settings banner or your browser settings.

7. International Data Transfers

When we transfer personal data outside the EEA, UK, or South Africa, we implement appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms approved by relevant authorities.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law.

10. Contact Us

Data Protection Officer / Information Officer

Email: legal@metamerch.global

South Africa: Information Regulator (POPIA)

EU/UK: You may also lodge a complaint with your local Data Protection Authority.

This Privacy Policy is governed by the laws of the relevant jurisdictions.

Privacy Policy

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